PRIVACY POLICY

OUR PROMISE TO YOU

Zarbiz is committed to protecting your privacy; we will only use the information that we collect about you lawfully and use this information to make your shopping experience as easy and enjoyable as possible.

As with all eCommerce websites, we collect your personal information when you shop with Zarbiz. It is required to process your order, inform you of any problems and occasionally to send you special offers and promotions.

THE INFORMATION WE COLLECT

Your full name – so we know what to call you
Email address – so we can email your order confirmations, delivery information, offers etc. You can unsubscribe here at any time. Please allow up to 12 days for your request to be updated across all our systems.
Delivery address – so we can send your order to the correct place
Telephone number – we’ll only ever call if we need to talk to you about your order with us
Credit card details – encrypted to the highest security standards.

We also retain information provided by our website visitors, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number). On request with verification, we will give the visitor a reminder with unique identifier information (e.g., customer password). Visitors also have the ability to correct inaccuracies in contact information and unique identifiers.

There are circumstances where we may have received personal data from trusted third parties to try and reach new customers. They would have received an individual’s name from another mail-order company and this customer indicated to them they wouldn’t mind receiving offers from companies such as Zarbiz. If this applies to you, you can email us at contactus@zarbiz.co.uk or write to The Data Protection Officer, Apartment 8, Rishworth Palace, Rishworth, West Yorkshire, England, HX6 4RY at any time and ask not to receive any mailings from Zarbiz in the future.

HOW WE USE YOUR INFORMATION

When you shop with us, you’re entering a contract and that’s one of the bases we use for processing your data. Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing. We understand that not everybody wants to receive our offers and promotions, so if you do not wish to receive any further email messages from us, you can either click unsubscribe at the bottom of any of our emails or email us at contactus@zarbiz.co.uk with this request.

If you do not wish to receive any further posted catalogue mailings from us, you can either email us at contactus@zarbiz.co.uk with this request or write to The Data Protection Officer, Apartment 8, Rishworth Palace, Rishworth, West Yorkshire, England, HX6 4RY .

If you have opted in to receiving offers in the post from companies who we think may interest you, but have now changed your mind, please contact us via email telephone or post or update your marketing preferences via your online account.

Please ensure you include your full name and address as well as account number, if applicable. As catalogues are printed in advance, so it may take up to 8 weeks for the process to be complete.

HOW LONG WE KEEP INFORMATION

Any information relating to your account, including your customer details, order history and correspondence records is kept while you are still an active customer.

YOUR RIGHTS

You have a right to access any data we hold about you and we will deal with any subject access request within 30 days. To request information that we may hold on you please email contactus@zarbiz.co.uk with the subject line “Right of Access Request”.

You have the right to complain to a supervisory body if you feel your data is being misused. Contact the Information Commissioners Office for more information on this but we would hope that you would discuss any concerns you may have first with us.

You have the right to receive the personal data concerning yourself which you have provided to us as the data controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided.

You have a right for your data to be forgotten and erased from our systems. If you would like this to happen, please email contactus@zarbiz.co.uk with the Subject Line “Right to be Forgotten Request”. We will need to confirm your identity before doing this and we will be extremely sorry to see you go. Please note under some circumstances we may be able to refuse this request for example the HMRC requires companies to keep records of VAT for up to 6 years.

Please note that the data cleansing process is total and we will have no records of your previous interaction. This is specific interest to rules following the Right to be Forgotten, which in turn may mean that we can legally acquire your data from opted in sources at a later data with no knowledge that you were once previous customer.

If you have any further questions about your personal data or our privacy policy, please contact us at contactus@zarbiz.co.uk.

For any further information please write to:

The Data Protection Officer, Apartment 8, Rishworth Palace, Rishworth, West Yorkshire, England, HX6 4RY 
 

COOKIES

Cookies are small amount of data delivered to your hard drive via a web browser to enable us to process your orders more rapidly and to provide a fast and easy shopping experience. We use cookies to record the visitor's session information (such as the visitor's shopping selections when ordering) and to record user-specific information on the pages the visitor selects for viewing.

For more detailed information on what cookies are please read the Wikipedia article on HTTP Cookies.

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your specific browser Help option for more on how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites that you visit so is generally not recommended.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletter related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Order processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Form entry related cookies

When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how our visitors use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to offer great products and content.

For more information on Google Analytics cookies, see the official Google Analytics page.

The Google Advertising service we use to serve ads to our customers uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Instagram, Twitter and Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

ONLINE SECURITY

We take online security very seriously so please feel 100% confident when shopping with Zarbiz.

We always use industry-standard encryption technologies to ensure the security of customer data when transferring and receiving customer data exchanged with our site server. We never store any sensitive details on our servers. All other data transfer is conducted through a secure phone line.

More Information

If you require more information on cookies or further help in disabling them then please contact us via email - contactus@zarbiz.co.uk .